Frequently asked questions

TranscritorAi turns almost any content into searchable text using AI: audio, video, PDF, Word, slides, images, spreadsheets and web pages. You upload a file (or paste a link), the site processes it and returns an organized, corrected result, ready to paste into an AI chat, keep as meeting minutes or archive an old document.

You don't need to install anything: it all runs in your browser, on a computer or a phone. To process files you do need an account, and creating one is free (it starts on the Free plan). You can create an account with email and password or sign in with Google.

• Audio: .mp3, .wav, .m4a and .ogg (including WhatsApp audio and voice messages).
• Video: .mp4, .mkv, .mov, .avi and .webm.
• Documents: PDF (including scanned, with automatic OCR), Word (.docx) and slides (.pptx).
• Images: .jpg, .jpeg, .png, .bmp, .tiff, .tif and .webp, read with OCR.
• Spreadsheets and data: .csv, .json, .xml, .xlsx and .txt.
• Web pages: paste the link, or upload a page saved as .html or .htm.

A file of any other type shows up in the list with the "Unsupported format" badge and is not sent, without holding up the rest of the batch.

1. Sign in to your account.
2. On the home page, drag your files onto the upload area, click to pick them, or paste a link in the "Add site" field.
3. Click "Process" and follow the progress of each item.
4. When it finishes, download the .zip with all the text. The result is also kept in My files.

Not today. The transcription comes out in the language the content was spoken or written in. Automatic translation is planned and appears on the Roadmap. What already works in all eight languages is the site itself (menu, buttons, documentation and this page).

There are four ways to add something to the queue:

• drag and drop onto the upload area on the home page;
• click the upload area and pick files from your computer;
• paste with Ctrl+V anywhere on the page (a screenshot becomes an image, and a file copied from your file explorer keeps its name and format; you can paste several at once);
• paste a link in the "Add site" field.

If two files end up with the same name, the second gets an automatic number (image_1.png, image_2.png...).

Paste the address in the "Add site" field. It works for a specific page and also for pages that need scrolling or clicking to load their content. To crawl a whole website (or just one path of it), end the address with /*: every page found goes into the queue at once. You can also upload a page you already saved as a file (.html).

The item gets an amber "Login required" badge and opens a live browser window where you type your username and password on the site itself. Once you confirm, processing continues. If you like, TranscritorAi asks whether to save that login so it can sign in by itself next time. Saved logins are stored encrypted and appear in My files, where you can remove them.

Yes. Connect your Google Drive and pick files straight from the Google window, with no downloading and re-uploading. You can use Drive as a backup too: every original file and a copy of the result go automatically to your Google account.

Each file can be up to 2 GB. Long files cost more than 1 credit: video over 5 minutes, audio over 10 and documents over 100 pages. The amount is calculated before it starts, so there are no surprises afterwards.

It depends on the size and type of the file. Each item shows live progress and an estimate of the time left. You don't have to keep the tab open: if you leave, come back or reload the page, processing carries on where it was.

That file's credit goes back to your account automatically, and you can reprocess just that item without paying again. The other files in the batch are not affected. If the error repeats, open a ticket in Support.

A single .zip file with the converted text of each item (corrected and organized) and an extra file with a summary and an action plan: next steps, pending items and decisions that came up in the content. Everything is also saved in My files.

You can start without paying. Every account starts on the Free plan, with 30 transcriptions per month. For more, there are monthly plans and one-off packs. See Plans.

The monthly quota of each plan is:

• Free: 30 transcriptions;
• Standard: 100;
• Plus: 500;
• Pro: 2,000;
• Pro Max: 10,000.

The quota renews by itself on the plan's anniversary date, and the indicator at the top of the screen shows how many are left. Prices (in reais or dollars) are on Plans.

Each file or link transcribed uses 1 credit (1 transcription from your quota). Large files use more: video over 5 minutes, audio over 10 and documents over 100 pages. The total is shown before processing. If the file fails, the credit comes back.

It is a one-time purchase of transcriptions (10, 100 or 1,000), with no subscription and no expiry. The one-off balance is only used after your plan's monthly quota runs out. Buying a pack is always allowed, even if you still have transcriptions available.

Payments are made by credit card through Mercado Pago. Monthly plans renew by themselves every month on the saved card. Card details go straight to Mercado Pago and are never stored on TranscritorAi's servers. Your billing history is in My account.

Open Plans and choose the new plan. For a paid plan, the site takes you to payment. One important rule: while you still have transcriptions available (from your plan or one-off), you can't switch plans. Only after they run out. In the meantime, you can buy a one-off pack.

You can cancel at any time, on Plans, with the cancel button on your current plan. Future automatic charges stop and the account goes back to the Free plan. The balance left in the cycle isn't lost: it becomes permanent one-off credit.

You have up to 7 calendar days after delivery to request a review or point out a mismatch between the transcription and the file you sent. Because the service is performed on demand, a full refund only applies if processing has not started yet or if there is an unjustified delay on our side. Details are in the Terms of Use. To ask, open a ticket in Support.

In My files. Every successfully processed result is kept there, with no need to save it yourself, and it doesn't disappear when you close the page. The screen has search by name, grouping by day, selection of several items to download or delete in bulk, and a viewer that opens video, image, PDF, spreadsheet, web page and the converted text without downloading anything.

Yes, for 30 days. A deleted file goes to the Deleted tab: it disappears from searches but still counts toward your storage. There you can restore it (it returns to the list) or delete it for good to free the space right away. After 30 days it is permanently erased automatically.

Every account has 1 GB free to keep results. Storage plans range from 15 GB to 500 GB, and on them the original file you uploaded is also kept. Usage is shown in My files. See the options on Plans. As a free alternative, connect your Google Drive.

Only if the account has a paid storage plan or Google Drive connected. Without that, the original (audio, video, PDF and so on) is used only to transcribe and is then removed from the server. The result, on the other hand, stays in My files until you delete it. Want to keep the original? Get a storage plan or connect Drive before uploading: anything already processed without that has no original kept.

After you connect Google Drive, every original file and a copy of the result are sent automatically to a folder TranscritorAi creates in your account, with no paid plan needed. That copy is yours: deleting the file in TranscritorAi does not delete what is in your Drive. TranscritorAi has no access to anything else in your Drive besides that folder.

On the Log in page you can create an account with name, email and password (you get an email to confirm the address) or sign in directly with your Google account. You must be 18 or older.

On the Log in screen, click "Forgot your password?" and enter your email. You get a link to set a new password. If the email doesn't arrive, see the question about emails that don't arrive, further down.

The My account panel holds: your personal information and the refer-and-earn program; your full payment history; the "Sign out of all devices" button, which ends every active session at once; account deletion; and the "Options" tab, with email preferences and the guided tour.

In My account, use "Delete account". For security, the site asks for your current password to confirm. To delete only files, not the account, use the delete option in My files.

We send the sign-up confirmation email, the password reset email, a welcome email when the account becomes active and, on Fridays, a weekly news digest. To stop the digest, click the link at the bottom of the email (one click, no sign-in needed) or untick "I want to receive email notifications" in My account > Options. The confirmation and password reset emails keep arriving because they are part of the service.

We treat every file as confidential, whatever its content. Access to each file is restricted to the account that uploaded it, the connection is encrypted (HTTPS) and passwords are stored as hashes, never as plain text. Files are never shared with or sold to third parties, except where required by law. See the Privacy Policy.

No. The content of your files is used only to perform the transcription you asked for. We never read it, review it or use it to train artificial intelligence models or for any other purpose.

A cookie notice appears on your first visit. Google's measurement and advertising cookies are only loaded if you accept, and you can change your mind at any time with the "Cookie preferences" button at the bottom of the side menu. Your sign-in is kept with a token stored in your browser.

You can ask for confirmation that we process your data, access to it, correction of incorrect data, and immediate, permanent deletion of your data and files. Write to lbgsolucoesinteligentes@gmail.com. More details, such as legal bases and the data protection officer, are on the LGPD page (Brazil's data protection law).

No. Quality depends on the file: noise, recording faults, accents or hard-to-follow speech affect the result. Check the final text before using it for anything formal, such as legal proceedings, reports or publications. If you find a mismatch, you have up to 7 days after delivery to request a review (see the Terms of Use).

• Check that the format is on the supported list and that the file is up to 2 GB.
• Check that you still have transcriptions left on the indicator at the top of the screen.
• Click the error badge on the item to read the reason. A failed file's credit comes back by itself, and you can reprocess it.
• If the site asks for a login, the item shows "Login required": finish signing in on the window that opens.
• If it persists, open a ticket in Support, with a screenshot of the error attached.

• Record close to the sound source and avoid background noise and overlapping voices.
• Prefer the original file, not a heavily compressed copy.
• For scanned PDFs and photos, use sharp, straight, well-lit images.
• For common cases, see the Guides (in Portuguese).

If the result still doesn't match the file, ask for a review within 7 days through Support.

Check your spam folder and the Promotions tab, and wait a few minutes. Make sure the address was typed correctly. If nothing arrives, write to lbgsolucoesinteligentes@gmail.com with the email of the account.

Sign in and open a ticket in Support. Describe what happened and, if you can, attach a screenshot or file (images, PDF, .txt, .log, .csv or .zip, up to 15 MB each, at most 5 files). You get an email notice when someone replies, and you follow everything under "My tickets". Without an account, write to lbgsolucoesinteligentes@gmail.com.

Yes, and we like that. The Support page has a "Submit an idea" section, with a title, a description and optional attachments. What is already planned appears on the Roadmap.

Yes. If you program, you can use TranscritorAi straight from your own application, with the same account as the site (plan, credits and history). The API documentation lists every endpoint.

Each result has a "Send to AI" button, which copies the converted text so you can paste it into a chat with Claude, ChatGPT, Gemini, Copilot or Perplexity. Clean text usually uses fewer tokens than the raw file; see the guide How to save tokens (in Portuguese). A direct integration with these AIs is on the Roadmap.

In Portuguese, English, Italian, Spanish, German, Japanese, French and Russian. On your first visit the site picks your browser's language. To change it, use the language selector at the bottom of the side menu: your choice is saved for future visits.

The Roadmap page shows what is planned and doesn't exist yet: an iPhone and Android app, more cloud providers, direct integration with AIs, transcription from social network links and podcasts, WhatsApp and Telegram integration, folders in My files, and more. The order may change with priorities. To see what has already changed, open the version history.

TranscritorAi is operated by LBG Soluções Inteligentes LTDA (CNPJ 37.497.458/0001-08), based in Caçador, Santa Catarina, Brazil. For anything, the contact is lbgsolucoesinteligentes@gmail.com. If you already have an account, you can open a ticket in Support.